FAQ

COVID-19 POLICY

Vaccinations required for all eligible guests and staff, masks optional. We accept photos of your vaccination card or the NY State Excelsior pass.

BOOKING

Please review our booking engine for up-to-date hotel operations, minimum lengths of stay, rates, and promotions. A 3-night stay is required most weekends during peak times (May through October; holiday weekends). For reservations or questions, call/text 413.347.4995, email stay@touristswelcome.com, or book online.

CANCELLATION POLICY

Your reservation may be canceled up to 72-hours before check-in without penalty. Late cancellations or modifications will forfeit the booking deposit (first night's room and tax).

CHECK-IN // CHECK-OUT

Check-in begins at 3pm. Check-out by 11am.

PET POLICY

Dogs are welcome for $40 per night per pet. Limit 2 well-behaved pups per room. Noise complaints or damages are an additional cost. We are unable to accommodate cats and other animals.

EATS & DRINKS

Visit our website’s eat section for breakfast, snacks, dinner, and beverage menus – our kitchen is open 7:30-10:30a and 12-9p. Please note, food & beverage is not included in your nightly room rate. Seasonal hours for The Airport Rooms, our on-site restaurant and cocktail lounge, can be found online.

POOL

Our heated, saltwater pool is open seasonally between Memorial Day and Labor Day weekends to hotel guests only. If you're a planner, a private link to reserve pool loungers is in your booking confirmation email. We're also happy to welcome walk-ins to the pool area -- just throw your towel on the grass and dive in!

FIRE PITS

Fire pits are available throughout our property on a first-come, first-serve basis and our large, communal fire pit can be lit upon request. Fireside dining is offered seasonally by reservation at The Airport Rooms.

IN-ROOM AMENITIES

If you need a mini-fridge, daybed, pack-n-play, or anything specific to be placed in your room, please let us know before you arrive as quantities of certain items are limited. If you’re looking for an extra treat, check out our Souvenir Shop for a curated selection of creature comforts – local beer packages, wine, champagne, charcuterie boards, self-care goodies, the works.

HOUSEKEEPING

Stayover service is available upon request.

THINGS TO DO

Get the most of your trip to the Berkshires by signing up for an experience with our trained guides and instructors. Have more questions? Our Art & Adventure Manager, Jason would be delighted to give you the scoop: j.mcdowellgreen@touristswelcome.com

SOUVENIR SHOP

Enjoying your bed? Love our bathroom products? Can’t part with the robe? Visit our Souvenir Shop in the Lodge or online to bring the TOURISTS experience home. All products are hand-selected by our in-house designer and are updated seasonally.


Still have a question? Reach out to stay@touristswelcome.com or call/text us at 413.347.4995. We’re here for you!