FAQ

CANCELLATION POLICY

Life happens. If you need to cancel or modify dates, give us a call within these cancellation periods and you’re off the hook:

TOURISTS Hotel
For stays between Apr 1-Oct 31, guests of the hotel will have up to 7 days before check-in time to cancel or modify their reservation.
For stays between Nov 1-Mar 31, guests of the hotel will have up to 3 days before check-in time to cancel or modify their reservation.

TOURISTS Homes
Guests staying at 1392 Mass Ave and 1388 Mass Ave will have up to 21 days before check-in time to cancel or modify their reservation.

We hate to do it, but cancellations after that (including no-shows) will forfeit the deposit. See your rate rules as other cancellation policies may apply. Discounted promotional rates are non-refundable and non-transferrable.

GETTING HERE

We recommend having a car in the Berkshires so you can easily access all of the amazing museums, trailheads, and scenic routes in the area. If you'd prefer to train, Amtrak's Albany-Rensselaer stop is a one-hour drive from TOURISTS. The Berkshire Flyer is returning for the season! Tickets here.

CHECK-IN / CHECK-OUT

Hotel and Homes: Lodge check-in begins at 3pm. Check-out by 11am

PROPERTY MAP

Here's a map to our property. If you need guidance, stop by our front desk and we'll show you the way.

PARKING

In addition to on-site parking, we have two electric car chargers at the hotel.

PET POLICY

Hotel: Dogs are welcome for $45 per night per pet. Limit two well-behaved pups per room. We are unable to accommodate cats and other animals.

Homes: A maximum of two well-behaved dogs are permitted at the Homes (1388 & 1392 Mass Ave). A one-time companion fee of $250 per dog, per stay will be added to your bill at check-out. Any damaged rugs or furniture will be added to your bill after checkout - we recommend crating your dog when you're not in the home.

EATS & DRINKS

Our hotel kitchen is open 7:30-10:30am and 12-9pm. Food & beverage is not included in your nightly room rate. Seasonal hours for The Airport Rooms, our on-site restaurant and cocktail lounge, can be found online.

Homes: A full kitchen has everything you need, but if you don't feel like cooking, you're welcome to enjoy the hotel Lodge for breakfast and all-day snacks. For dinner, amble on over to The Airport Rooms.

FIRE PITS

Available throughout the hotel property on a first-come, first-serve basis. Our large, communal fire pit can also be lit upon request.

POOL

Our hotel's heated pool is open seasonally between Memorial Day and Labor Day weekends and available to hotel guests only. We keep a few lounges available for 2-hour reservations, and the rest are available available for walk-ins. If you're a planner, look out for a private booking link ahead of your stay.

HOUSEKEEPING

Hotel: Stayover service is available daily.

Homes: Stayover service is available upon request.

IN-ROOM AMENITIES

If you need a daybed, pack-n-play, or anything specific to be placed in your room, please let us know before you arrive as quantities of certain items are limited. If you’re looking for an extra treat, check out our Souvenir Shop for a curated selection of creature comforts – local beer packages, wine, champagne, charcuterie boards, self-care goodies, the works.

THINGS TO DO

Get the most of your trip to the Berkshires by signing up for an experience with our trained guides and instructors. Have questions? Our Art & Adventure team would be delighted to give you the scoop: adventure@touristswelcome.com

MASSAGE & FACIALS

We offer in-room bodywork and 60-min facials from the comfort of one of our serene rooms. Here are links to book:

Facials by L'io Beauty & Wellness
Bodywork by massage therapists Zoe // Tori

ART & ADVENTURE FEE

An Art & Adventure fee of $15 per night is added to your final bill. 100% of this contribution to our living, breathing campus supports:

+ Hiking trail access and upkeep
+ Seasonal Art & Adventure experiences
+ Gear to borrow for your outdoor activities
+ Interactive art installations
+ Sing for Your Slumber music performances
+ Daily drip coffee in the Lodge
+ Free s'mores

Want more adventure? Private experiences, in-room massages, and more can be booked here.