FAQ

CANCELLATION POLICY

Your reservation may be canceled up to 72-hours before check-in without penalty. Late cancellations or modifications will forfeit the booking deposit (first night's room and tax).

GETTING HERE

We recommend having a car in the Berkshires so you can easily access all of the amazing museums, trailheads, and scenic routes in the area. If you'd prefer to train, Amtrak's Albany-Rensselaer stop is a one-hour drive from TOURISTS. The Berkshire Flyer is returning for the season! Enjoy rail service from NYT to Pittsfield on weekends from May 26 – October 9, 2023. Tickets here.

CHECK-IN / CHECK-OUT

Check-in begins at 3pm. Check-out by 11am.

PROPERTY MAP

Here's a map to our property. If you need guidance, stop by our front desk and we'll show you the way.

PARKING

In addition to on-site parking, we have two electric car chargers.

PET POLICY

Dogs are welcome for $40 per night per pet. Limit two well-behaved pups per room. We are unable to accommodate cats and other animals.

EATS & DRINKS

Our kitchen is open 7:30-10:30a and 12-9p. Food & beverage is not included in your nightly room rate. Seasonal hours for The Airport Rooms, our on-site restaurant and cocktail lounge, can be found online.

FIRE PITS

Available throughout our property on a first-come, first-serve basis and our large, communal fire pit can be lit upon request. Fireside dining is offered seasonally at The Airport Rooms.

POOL

Our heated pool is open seasonally between Memorial Day and Labor Day weekends to hotel guests. If you're a planner, a private link to reserve pool loungers is in your booking confirmation email. Otherwise, you can throw your towel on the grass and dive in!

HOUSEKEEPING

Stayover service is available daily.

IN-ROOM AMENITIES

If you need a mini-fridge, daybed, pack-n-play, or anything specific to be placed in your room, please let us know before you arrive as quantities of certain items are limited. If you’re looking for an extra treat, check out our Souvenir Shop for a curated selection of creature comforts – local beer packages, wine, champagne, charcuterie boards, self-care goodies, the works.

THINGS TO DO

Get the most of your trip to the Berkshires by signing up for an experience with our trained guides and instructors. Have questions? Our Art & Adventure team would be delighted to give you the scoop: adventure@touristswelcome.com